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T&C and Polices 

Our Order Policy

Payment Confirms Policy Agreement

The right of final interpretation belongs to our store.

Allergies

Our kitchen is not an allergen-free environment, so we cannot guarantee the complete avoidance of specific ingredients. However, we are more than happy to provide allergen information upon request.

​After sale

We are happy to provide cake care tips and answer any questions. If you have any concerns, feel free to contact us or ask our staff. Please note that once the product leaves the store, we are not responsible for any damage. As all our baked goods are perishable, we cannot offer refunds or replacements after pickup. Please ensure you check the cake carefully in-store before taking it. Cakes must be refrigerated within 1 hour and kept at a temperature below 10°C. Leaving the cake at room temperature above 10°C increases the risk of it melting.

Customization and Cake Variations

​All our products are handcrafted, so colors and designs may vary slightly. Cakes cannot be exactly replicated, with a similarity rate of 70-80%. Colors made with cream and food coloring may naturally darken, fade, or oxidize over time. For custom orders, we draw inspiration from other designs but do not copy them entirely. Accessories used on cakes, including those in our catalog, may vary based on availability.

Order Modification/Cancellation Policy

To modify an order, please notify us at least 2 business days in advance and send us a direct message. We will respond within 1 business day. Orders canceled 2 or more days in advance will receive a full refund, while cancellations made less than 2 days in advance will receive a 50% refund.

Business Hours:

Online support: Daily 11:00-16:00

In-Store: 11:30- 20:00

我们的订单政策

付款即代表同意本政策

解释权归本店所有。

过敏

请注意,我们的厨房不是无过敏源的厨房,因此无法保证完全避免特定成分的使用。但是,我们非常愿意根据要求提供过敏信息。

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售后

​我们很乐意为您提供蛋糕保养建议,并解答任何疑问。如有任何问题,请随时联系我们或咨询店员。请注意,商品一旦离开店铺,我们将不对其损坏承担任何责任。由于所有烘焙食品均为易腐商品,取货后我们无法提供退款或更换服务。请务必在店内仔细检查蛋糕后再取走。蛋糕必须在1小时内冷藏,并保持在10°C以下。如果蛋糕在超过10°C的室温下放置,可能会增加融化的风险。

定制与蛋糕差异

我们的产品均为纯手工制作,颜色和设计可能略有差异,相似度约为70-80%。奶油和食用色素调色的颜色可能会随时间自然加深、变浅或氧化。定制订单会以其他设计为灵感,但不会完全复制。所有蛋糕及图册中的配件会根据现货情况使用相同或类似款式。

订单修改/取消政策

如需修改订单,请至少提前2个工作日通知并私信我们。我们会在1个工作日内回复。提前2天及以上取消可全额退款,少于2天取消仅退款50%。

工作时间

线上客服:每天 11:00-16:00

线下门店:11:30-20:00

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